General terms and conditions of business.

1. Scope

These General Terms and Conditions (hereinafter “GTC”) govern the contractual relationship between the customer and intermedio Yous & Partner KIG (hereinafter “intermedio”) for all intermedio services. They regulate all points that are not regulated in a separate contract. These GTC apply exclusively in addition to the contracts. Deviating terms and conditions of the customers are not valid. intermedio is entitled to change the GTC at any time without giving reasons. The current and binding version is published on the Internet. A written version can be obtained from intermedio.

2. Services provided by intermedio

Intermedio offers its customers organizational consulting, coaching, seminars, courses, workshops and presentations in the areas of organizational and team development, intercultural communication and management as well as stress management. Public further training offers (seminars) can be booked via the intermedio homepage or via email (see item 3). Other services offered by intermedio (e.g. company seminars and workshops) are offered according to individual customer needs. The specific scope and execution of the service will be specified in an offer from intermedio. The contract is concluded when the customer accepts the offer or the order confirmation.

3. Seminar registration

Registration for an intermedio seminar is mainly done by email to info@intermedio.ch or using the contact form on the website https://intermedio.ch/kontakt. The customer is obliged to provide all information necessary for the provision of the service. Registrations are generally confirmed to the customer in writing. The contract is concluded with the confirmation of registration. The participant will receive the invitation and invoice no later than 10 days before the start of the seminar. By registering, the seminar participant accepts the terms and conditions of intermedio without reservation.

4. Prices and terms of payment

The prices apply according to the intermedio website https://intermedio.ch/

Included are the services listed on the Internet for the corresponding seminar or course. Subject to a different provision in the contract, the following payment terms apply:

  • Public seminars: payable no later than 7 days before the start of the seminar
  • Company seminars and workshops/coaching: no later than 30 days after receipt of the invoice

5.Changes and Cancellations

Intermedio expressly reserves the right to make changes to the program in terms of content or personnel at any time. Such adjustments do not entitle you to claim a price reduction or to claim damages. If a certain minimum number of registrations is not reached, intermedio has the right not to hold the event. Participation fees already paid will be refunded in full in this case. There are no further obligations for intermedio.

6. Withdrawal

If the customer withdraws from the contract – unless there is a different contractual arrangement – ​​the following applies:

  • Seminars that are booked via the website or email: You can cancel up to 21 days before the start of the seminar for a processing fee of 10% of the course fee. If you withdraw later or fail to appear, the entire amount is due.
  • Coaching appointments can be canceled free of charge up to 24 hours before the actual appointment. For coaching appointments that are not canceled at least 24 hours in advance, the full amount will be charged.
  • The following applies to all other services provided by intermedio (e.g. company seminars/company workshops: from 6 weeks to 27 days before the event, cancellation can be made for a processing fee of 10% of the agreed amount, if the customer cancels between the 27th and 14th day before the beginning of the event, he owes 50% of the amount; if the customer withdraws later, the entire amount is owed.

The cancellation must always be made in writing. Verbal cancellations will not be accepted.

7. Copyright

All documents submitted by intermedio are protected by copyright. Customers have a non-exclusive, non-transferable right of use for personal use. It is not permitted to change documents in whole or in part in terms of content or editing, to reproduce them, to make them publicly accessible or to forward them, to post them on the Internet or other networks, to resell them or to use them for commercial purposes. For all other uses, the written consent of intermedio must be obtained in advance.

8.Liability

Intermedio is liable for the proper implementation of the event offered. intermedio’s liability is limited to grossly negligent and intentional damage. In any case, it is limited to the amount of the corresponding event price. The intermedio website contains links to third-party websites. intermedio is not liable for the content of third-party websites or for damage incurred by the customer as a result of accessing third-party websites. Consultation of the websites of third parties is entirely at the customer’s own risk and benefit.

9. Data protection

Intermedio guarantees to keep confidential all confidential information and data about its customers and employees of its customers, which it becomes aware of in connection with the provision of services under an agreement. The data is processed solely for the purpose of providing the service. By registering, the participant expressly agrees to this. The participant can request insight and deletion of his/her data at any time. Furthermore, we expressly refer to our data protection declaration (https://intermedio.ch/datenschutz/)

10. Insurance

The customer is responsible for sufficient insurance coverage.

11. Final Provisions

Should individual provisions of these General Terms and Conditions be ineffective or invalid, the validity of the remaining provisions shall remain unaffected. The invalid or ineffective provisions are to be interpreted or replaced in such a way that they most closely correspond to the purpose of the provision concerned. intermedio is entitled to change these General Terms and Conditions at any time. For a contract that has already been concluded between intermedio and a customer, the version valid at the time the contract was concluded applies. Swiss law is exclusively applicable to all legal relationships. The exclusive place of jurisdiction for any disputes is Zurich. Zurich, October 30, 2019